In this interactive presentation, Steven Keith will help us consider why UX matters in business, the difference between UX and CX, and why good UX requires interdisciplinarity. Please bring your questions to the event!
Steven Keith of CX Pilots is a veteran digital strategist and customer/employee experience transformist who has been advising customer experience leaders for decades with an interdisciplinary design thinking and systems approach to problem solving. In his greatest successes, he relentlessly hijacks knowledge from all fields to frame innovation in new provocative ways. These fields include digital strategy, content marketing, behavioral economics and neurofinance. Steven is @stevenkeith on Twitter.
As always with our meetups, this is not a "sit back and listen" meeting, but a chance for us to bring together a cross disciplinary group of people to think about the relationship between UX, technology, and art. Mostly though, we'll get to know one another, and have some fun.